Why can’t I log in?

If you are having any problem logging in to your account, we recommend that you try any of the following options:

Check that the email used to log in is the same one you used to register your account.

Check that the caps lock is off.

Delete any space that may have been placed before or after your email or password.

Clear your browser cache and refresh the page.

Check that your Internet connection is stable.

For further help, please contact our Customer Service agents.